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Results from our Patient Experience Survey
We want to provide you and your family with the best care possible, and we invite you to provide feedback to us about our services. Your feedback is a valuable source of information to help us strengthen the service and care we provide to best meet your needs. As part of this process we undertake a Patient Experience Survey every three months. You can read more about the Patient Experience Survey via this link. As we welcome your feedback at any time, please reach out if you have concerns, compliments or suggestions.
We would like to express our gratitude to our patients who participated in the quarterly May Patient Experience Survey. Your responses help in shaping the services we provide at our Practice and keep us informed about your experience with us.
In alignment with previous feedback cycles, responses consistently underscored patients' feelings of being heard and valued by our clinical and non-clinical teams. Patients expressed high levels of trust and confidence in their healthcare providers, and indicated that they were treated with kindness and respect. The feedback overwhelmingly indicated that our explanations regarding health conditions, treatments, and care were clear and understandable, and that we recognised and understood mental health needs. The responses also conveyed that patients felt we provided them with as much information as they wanted about their health, treatment, and care, and that we actively involved them in the decision-making process.
As a team, we are committed to patient-centred care, effective communication, and respect for patient preferences, and we are pleased that the feedback indicates patient experience is in line with these values.
In the February survey, feedback highlighted that, at times, patients were unaware of potential side effects to medications, how to manage a medication side effect and what would happen if a medication was ceased. This was valuable information and as a result we have been striving to provide more information to patients in these areas. It was positive to note that the May survey responses indicate that patients felt more informed in these areas, and that patients felt comfortable asking their healthcare professional any questions they had.
We have listened to your feedback regarding appointment punctuality and have made efforts to improve our timeliness, seeing you as close to your appointment time as possible. According to our latest survey, 96% of our patients are now seen within 15 minutes of their scheduled appointment time, and 93% are happy with this. We value your partnership in this endeavour, and appreciate that patients have been booking additional time or follow-up appointments when necessary so that we can safely assess all of the healthcare concerns they have.
Once again, thank you for your participation in our quarterly Patient Experience Survey. We welcome your feedback and suggestions, so please do not hesitate to contact our team via email or in-person at any time.
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