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Results from our Patient Experience Survey
We want to provide you and your family with the best care possible, and we invite you to provide feedback to us about our services. Your feedback is a valuable source of information to help us strengthen the service and care we provide to best meet your needs. As part of this process we undertake a Patient Experience Survey every three months. You can read more about the Patient Experience Survey via this link. As we welcome your feedback at any time, please reach out if you have concerns, compliments or suggestions.
Thank you once again to our patients who took part in the quarterly Patient Experience Survey. Your responses help in shaping the services we provide at our Practice and keep us informed about your experience with us.
As with previous cycles, your responses indicated to us that when engaging with our clinic, you feel listened to and that you had trust and confidence in the health professional caring for you. Respondents indicated that both our clinical and non-clinical team treated them with kindness and respect. The large majority of respondents felt comfortable asking our clinical team any questions they had, and 100% of patients felt they had things explained in a way they could understand. All of our respondents felt that their cultural and accessibility needs were met, and 100% indicated that they were involved in shared decision making about their treatment.
The survey indicated that 69% of respondents were aware that we have a patient portal and were actively using it, however 17% of you were unaware that we have a patient portal. The Manage My Health portal is a great way to stay connected with us and to access health information, including your lab results. If you would like to join our portal you can do so at any time by emailing our reception, firstname.lastname@example.org. There is no charge for this service. We have now added further information to our website to inform people about this option.
Almost all patients (96%) said we pronouned their name correctly, and 80% of patients said we asked how to pronounce their name if we were unsure. We know it is important to pronounce your name correctly, and this is a good reminder for us to ask all patients how to pronounce their name in the event that we are unsure.
We were pleased to see that 93% of respondents indicated that they were seen within 15 minutes of their appointment time. We recognise your time is valuable and we strive to run to time as much as possible. Thank you for partnering with us on this front.
The survey has demonstrated some areas in which there were gaps in health knowledge, and this valuable feedback helps us recognise areas you may be interested in further information about. We will strive to provide more information about potential medication side effects, what to do if you experience a medication side effect, and lifestyle and medical interventions to improve your health. We want you to be equipped with all the information you need to partner with us in managing your health and well-being, and we would encourage you to ask us any questions you have.
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