News

We want to provide you and your family with the best care possible, and we invite you to provide feedback to us about our services.  Your feedback is a valuable source of information to help us strengthen the service and care we provide to best meet your needs. As part of this process we undertake a Patient Experience Survey every three months. You can read more about the Patient Experience Survey via this link. As we welcome your feedback at any time, please reach out if you have concerns, compliments or suggestions. 

Thank you to everyone who took the time to complete our February 2026 Patient Experience Survey. We are grateful for your feedback - it helps us understand what we’re doing well and where we can continue to improve.

We were pleased to once again receive very positive feedback from our patients. Patients consistently told us they felt respected, well-informed, and supported by our team.

Key Findings

100% of patients said their healthcare professional:

• Explained things in a way they could understand

• Definitely treated them with respect and kindness

• Always pronounced their name correctly

• Supported family / whānau involvement in discussions about treatment and care

100% of patients indicated that:

• They did not mind the wait for an appointment

Access to Care

We continue to focus on providing timely access to health services. In this survey, 31% of patients reported being able to get a same or next-day appointment (compared with 22.9% nationally).  All respondents (100%) indicated they did not mind the wait for an appointment, which is notably higher than the national average of 71%.  Encouragingly, 94.7% of patients reported that there was never a time in the last 12 months when they needed care from a GP or nurse but were unable to access it (national average lower).

As always, we reserve a number of appointments each day for patients who become acutely unwell. If you require urgent care and do not see availability online, please contact our reception team and we will do our best to assist.

Equity

We acknowledge that response rates from Māori and Pacific patients were low in this survey period. Within the available data, there were no areas where results for Māori patients were significantly higher or lower than those for non-Māori, non-Pacific patients. We remain committed to improving engagement and ensuring equitable experiences for all patients.

What This Means

These results reflect the continued trust and strong relationships between our patients and team. We are pleased to see that patients feel respected, clearly communicated with, and supported in their care, including the involvement of family and whānau. We remain committed to maintaining high standards of care while continuing to improve access and equity.

Thank you for sharing your experience with us. We truly appreciate your feedback and welcome any further comments or suggestions.

  - The Mt  Eden Village Doctors Team