News

We want to provide you and your family with the best care possible, and we invite you to provide feedback to us about our services.  Your feedback is a valuable source of information to help us strengthen the service and care we provide to best meet your needs. As part of this process we undertake a Patient Experience Survey every three months. You can read more about the Patient Experience Survey via this link. As we welcome your feedback at any time, please reach out if you have concerns, compliments or suggestions. 

Thank you to everyone who took the time to complete our May 2026 Patient Experience Survey. We are grateful for your feedback - it helps us understand what we’re doing well and where we can continue to improve.

We were pleased to receive another strong set of results this quarter, with patients continuing to report high levels of confidence and trust in our team. Patients told us they felt listened to, respected, and involved in decisions about their care.

Key Findings

94.1% of patients said their healthcare professional:

•  - Definitely listened to them
•  - Always informed and involved them as much as they wanted about their health condition, treatment, or care
•  - Knowledgeable about their medical history
•  - Definitely inspired trust and confidence

100% of patients indicated that:

•  - Our admin/reception team treated the patients with respect
•  - Always received an answer the same day when contacting the GP/nurse team about something important

We were particularly pleased to see that our results for confidence in our healthcare professionals' knowledge of patients' medical history (94.1% compared with 82.6% nationally) and trust and confidence in their healthcare professional (94.1% compared with 89.8% nationally) were well above the national averages.

Access to Care

Our survey continues to demonstrate that patients value the care they receive from our team. Patients consistently report positive experiences across communication, involvement in care, and the relationships they build with their healthcare professionals.

While one measure relating to explanations showed a lower result this quarter than our usual standard, we recognise the importance of clear communication and will continue to focus on ensuring information is provided in a way that best meets each patient's needs

What This Means

These results reflect the continued trust and strong partnerships between our patients and healthcare team. We also recognise that patient feedback helps us identify opportunities for improvement. We will continue to build on these strengths and focus on providing clear communication, compassionate care, and an excellent experience for every patient.


Thank you for sharing your experience with us. We truly appreciate your feedback and welcome any further comments or suggestions.

  - The Mt  Eden Village Doctors Team